If you cancel the product due to you received a defective product, it is our responsibility and we will refund the complete amount along with shipping fees.
Canceling your order for any personal reason, in that case:
If the shipment and/or installation has been fulfilled by Trentios: A transportation fee(if applicable), installation fee & return cost($15) will be deducted before refund. So your refund amount will be Product cost* – Transportation fee – Installation fee – $15 = Refund amount.
*Include extended warranty and purchase-with-purchase product.
If the shipment has not been created/processed by Trentios: Full refund will be processed.
Kindly note that eGift Card, Membership subscription are not refundable. For more detail, please read the Return & Refund Policy.
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