If you cancel the product due to received a defective product, we will 1-to-1 exchange for you within 7 days from the date of purchase or delivered, whichever is later.
Kindly note that Large home appliances, eGift Card, Membership subscription are not returnable & refundable. For more detail info, please read the Return & Refund Policy.
Canceling your order for any personal reason, in following case:
- If the order had been fulfilled: Transportation charge($45) & Administration fee(4%) will be deducted before refund. The refund amount that you will receive = Product price – Transportation charge – Administration fee.
2. If the shipment has not been processed by Trentios: Full refund can be processed.
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