Return & Exchange

Return must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  • Your product does not match the website specifications or description.
  • You received the wrong item in your package.
  • Your product that are defective or damaged upon arrival.

General requirements for returns are as follows:

  • You have proof of purchase (order invoice/invoice number and receipt).
  • The product must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
  • The product has not been mounted to wall.
  • The product is not in the form of card/voucher that contains credit, e.g. e-gift card, membership.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply deliver the product to our store or contact our Customer Service using Enquiry Form.

If your product is deemed faulty or defective by our Technical Team, you will receive a replacement unit. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement. We reserve the right to charge a reasonable fee if we reject any return, exchange, refund deemed unfit or unreasonable.

If your return is valid
We will process your refund or replacement, based on what you have indicated to our Customer Service. If it’s valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase. Please retain the gift card or e-gift card after your online purchase, for return refunds and future purchases. If delivery fee is indicated in the invoice, the refund will exclude delivery charges paid.

If your return is not valid
We will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

Exchange

We regret that goods sold are not exchangeable.

Should you have further questions or concerns, please contact our Customer Service at (65) 6634 0312 or enquiries@trentios.com.